British Council New Vacancy

Vacancy Announcement at British Council

Join our dynamic team at the British Council, a global institution offering diverse career opportunities across numerous countries. Whether you’re based in the UK or at one of our international offices, there’s a chance to thrive and grow with us.

Position Title: Customer Service and Sales Officer

Minimum Requirements:

  • Higher Diploma or equivalent professional experience

Desirable Qualifications:

  • Certification in Customer Service
  • Sales-related training or qualification
  • Experience in Marketing and Communications
  • Proficiency with CRM software is advantageous

Key Responsibilities:

Customer Service Delivery:

  • Ensure consistent and positive customer experiences aligning with our Global Customer Service Strategy and corporate standards
  • Handle initial inquiries via various channels (in-person, email, social media, chat, telephone) professionally and courteously
  • Provide accurate information to customers, managing expectations for a seamless customer journey
  • Maintain reception and registration duties in line with corporate standards, reflecting the British Council brand
  • Uphold organizational brand values and standards through dress and communication


  • Establish rapport with potential customers, understanding their needs to tailor responses effectively
  • Act as the primary point of contact for assigned opportunities, guiding customers from inquiry to sale
  • Monitor and improve conversion rates, meeting daily and monthly targets
  • Identify cross-selling and up-selling opportunities
  • Follow up with customers to gather feedback and insights for future marketing and service enhancements

Support to Exams:

  • Assist in delivering examination services/products, ensuring adherence to quality standards and customer needs
  • Collect and report examination fees accurately and in compliance with financial and audit procedures
  • Collaborate with Exams team members to ensure a seamless customer journey and timely resolution of issues
  • Perform additional administrative tasks as assigned by management

Application Deadline: May 15, 2024

Location: Addis Ababa

How to Apply:

Interested candidates meeting the qualifications are invited to submit their application letter and CV via the provided link.

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