Smile Specialty Dental Center Vacancy

Announcement: Join Our Team at Smile Specialty Dental Center

Smile Specialty Dental Center, a premier dental medical facility located in Addis Ababa Bole Rowland near the bridge, is dedicated to providing a range of cutting-edge dental clinical services. Our commitment to excellence extends to offering specialized treatments such as Invisalign for predictable smile enhancement and Hollywood smile transformations.

We are currently seeking a highly skilled and experienced Customer Service Supervisor to join our team on a full-time basis.

Position 1: Customer Service Supervisor

Qualifications and Experience:

Bachelor’s degree in Business Administration, Business Management, Marketing Management, or a related field

Minimum of 3 years of experience in a supervisory role within the Customer Service department

Exceptional written and oral communication skills

Proficiency in customer service practices and guidelines

Leadership and supervisory abilities

Familiarity with managing work tools and software systems

Strong computer skills

Professional demeanor and strong interpersonal skills

Excellent time management and organizational abilities

Ability to remain composed under pressure

Team player with collaborative work approach

Dedication to delivering outstanding customer service

Main Duties:

As a Customer Service Supervisor, you’ll be tasked with:

Supervising, guiding, and offering feedback to customer service personnel.

Strategizing and overseeing daily customer service operations.

Supporting staff with their tasks as required.

Providing training on customer service techniques and company protocols.

Organizing reception/front desk coverage and managing customer flow.

Investigating and resolving customer service issues.

Creating and enforcing service policies.

Handling customer inquiries and complaints in a timely and courteous manner.

Ensuring compliance with customer service standards and company policies.

Engaging with customers through phone calls and emails.

Planning and executing effective customer service strategies

Position 2: Accountant and Finance Head

Qualifications and Experience:

Master’s or Bachelor’s Degree in Accounting, Finance, or a related field

Advanced knowledge in Accounting or Finance

Strong managerial, leadership, and interpersonal skills

Ability to interact and negotiate with government officials

Sound reasoning and judgment abilities

High level of integrity and trustworthiness

Proactive and innovative mindset

Cross-cultural management experience

Ability to work independently and as part of a team

Main Duties:

The Accounting and Finance Head will be responsible for:

Supervising every facet of the organization’s financial operations and accounting endeavors.

Setting up and maintaining adequate accounting and financial reporting

Managing legal compliance and navigating expansion procedures

Ensuring compliance with government regulations

Training and coaching staff under supervision

Maintaining accurate and up-to-date records

Supervising subordinates in bookkeeping and expense management

Providing capacity-building training to finance personnel

Planning and implementing budgeting processes

Monitoring expenditures and analyzing revenues

Assisting in auditing activities

Ensuring timely completion of all accounting tasks and transactions

How to Apply:

If you meet the above requirements and are interested in joining our team, please apply via email to before the end deadline mentioned in this announcement. We encourage female candidates to apply for these positions. Please note that we do not request payment or funds for employment opportunities.

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