Dashen Bank was established in September 1995, deriving its name from Mount Dashen, the highest peak in Ethiopia, with a vision to become the premier bank in Africa. Headquartered in Addis Ababa, it stands as one of Ethiopia’s largest private banks, boasting a network of over 450 branches, ten dedicated Forex Bureaus, 400 ATMs, and more than 950 Point-of-Sale (POS) terminals across the nation. Additionally, the bank has forged correspondent banking relationships with 462 banks spanning 70 countries and 170 cities worldwide.
Job Title: Senior Officer, Customer Service – Cash I
Summary:
The incumbent in the role of Senior Officer, Customer Service – Cash I, will be responsible for providing front office support to customers within the branch. Duties encompass managing account transactions, resolving customer queries, overseeing both cash and non-cash transactions, and catering to various customer needs.
Qualifications:
The ideal candidate should possess a Bachelor’s Degree in a business-related discipline such as Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or an equivalent qualification.
Experience:
Minimum of four (4) years of experience in banking.
Behavioral Competencies:
Demonstrated interpersonal and cross-cultural skills, fostering collaborative relationships with sensitivity to diversity and inclusion.
Proven creativity, innovation, and action-oriented approach.
Attention to quality and detail, maintaining professionalism and integrity aligned with Dashen Bank’s values.
Strong oral and written communication skills, coupled with critical thinking and problem-solving abilities.
Personal drive and motivation, committed to hard work, continuous improvement, and goal achievement.
Proficient in customer relationship management, risk awareness, and regulatory compliance.
Technical Competencies:
Understanding of basic financial products and services.
Familiarity with the bank’s accounting procedures.
Capability to address customer inquiries and provide guidance on most issues and requests.
Proficiency in Microsoft Excel and Microsoft Visio.
Language Requirement:
Proficiency in Afan Oromo language is mandatory for the position.
Location: Huda Chefa Robit IFB Branch
Deadline: March 23, 2024
How to Apply:
Interested and qualified candidates should apply through the provided link.https://forms.office.com/Pages/ResponsePage.aspx?id=beiahVyoYU60Iqj2TsjDWzY3_u4JMTdNuERuRPlhz-hUN1pPQVNRMlhSWjRVRUJOTlcxUDdDMUdZRyQlQCNjPTEu
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